Weekly ScoreCard

Delivery Completion Rate (DCR): The share of packages dispatched to the DA which are delivered to the customer (and not 11.1% returned to the station). Thresholds are set at the station level.

Delivered and Received (DAR): A measure of the Delivered-Not-Received rate

Standard Work Compliance (SWC): The average of POD Compliance Score, Contact Compliance Score, Scan Compliance, and Attended Delivery Accuracy Score.

Photo-on-Delivery Compliance (SWC-POD): The number of usable (i.e. presentable to the customer) POD (Photo-on-delivery) photos taken, divided by total POD opportunities.

Contact Compliance (SWC-CC): Measurement of all calls and texts that were made by a DA through the Rabbit app in the numerator and take the total packages delivered with a call or text, as well as packages not delivered due to UTA, UTL or NSL as the total opportunities (denominator).

Scan Compliance (SWC-SC): The share of packages which were marked from the Rabbit app (i.e. not marked remotely from the station).

Attended Delivery Anomaly (SWC-AD): The count of routes which the DA delivered that week which the DA used an Attended Delivery Scan Codes (e.g. delivered to customer) at an egregiously high rate for a route. Thresholds for this anomaly are set at the station level to account for differences in delivery regions. This metric is only at the DA level and is only shown on the DA- level views of the scorecard. The score is either 1 (worst) or 0 (best). DAs who earn Fantastic for Attended Delivery Anomaly typically score a 0.